Refund and Cancellation Policy

1. Eligibility

A standard hosting service may be eligible for a refund only when its order page, invoice, promotion or written offer expressly includes a money-back period.

Eligibility can be affected by usage, migration work, promotional pricing, resource consumption, policy violations and prior refund history.

2. Normally Non-Refundable Items

• Domain registrations, renewals, transfers, redemption and privacy fees once submitted.
• VPS and dedicated servers after provisioning or resource reservation.
• Software, control-panel and third-party licence fees.
• Setup, migration, administration and custom-development charges.
• Taxes, payment-gateway fees and currency-conversion losses where not recoverable.
• Renewals already processed and services terminated for abuse or fraud.

3. Hosting and Email Services

Where a plan includes a refund period, the request must be submitted within that stated period. Consumed resources, migration work, additional services and third-party costs may be deducted.

Business-email refunds may be restricted after domain configuration, mailbox creation or substantial usage.

4. Domain Services

Domain transactions are normally final once sent to the registrar or registry. A failed domain registration that was not completed may qualify for reversal or account credit after confirmation from the provider.

5. VPS and Dedicated Servers

Server resources, IP addresses and licences can incur immediate upstream cost. VPS and dedicated-server charges are normally non-refundable after provisioning or reservation.

6. Requesting a Refund

Open a billing ticket and include the invoice number, service, reason and requested outcome. Do not initiate a chargeback while a legitimate refund request is under review.

Approved refunds are returned to the original method where technically possible. Bank and gateway processing times are outside JKReseller’s control.

7. Abuse and Chargebacks

Refunds may be denied for fraud, abuse, prohibited use, repeated refund manipulation, false claims or chargeback misuse. JKReseller reserves the right to provide account credit instead of a cash refund where agreed with the customer.