CONTACT AND SUPPORT

How Can We Help?

Choose the correct contact channel for sales questions, account support, billing or technical investigation.

Last updated: 15 July 2026

Existing customers should open a ticket from JKPanel Pro so the request is linked to the correct account and service.

Contact Channels

ACCOUNT SUPPORT

Best for technical problems, service changes, invoices and account-specific questions.

Use email for general support, privacy requests and abuse reports.

SALES

Ask about plans, migrations, server requirements and custom configurations.

Use WhatsApp for initial sales and service enquiries. Account-sensitive actions may require a ticket.

PRIVACY

Use the subject “Privacy Request” and include the account email and requested action.

ABUSE

Include URLs, IP addresses, UTC timestamps, headers and supporting evidence.

Do not send complete passwords, private SSH keys, payment-card numbers, API secrets or licence keys through ordinary email or ticket text.

SUPPORT DESK

Use the secure client portal for account-specific support, billing or technical investigation.

Link your request to the correct customer account, invoice and service.

General support, privacy and abuse enquiries.

Initial sales and service enquiries.

SECURE PAYMENT METHODS

Payment options depend on the selected currency, invoice and currently enabled checkout gateway.