Frequently Asked Questions

Select a plan on JKReseller, continue to the JKPanel Pro checkout, provide the required service information and complete payment using an available payment method.

Eligible automated services may be provisioned after confirmed payment. Domain registrations, dedicated servers, manually reviewed orders and services requiring verification may take longer.

Use the JKPanel Pro client area to view orders, invoices, services, domains, email hosting and support tickets.

Yes. Fraud screening, payment verification, incomplete contact information, abuse risk or special infrastructure requirements may cause an order to be reviewed manually.

Free SSL is included with eligible hosting services and compatible domains. Issuance depends on correct DNS, domain validation and server compatibility.

Yes. Contact support when you need additional storage, websites, mailboxes, databases, bandwidth or server resources.

Migration assistance may be available depending on the source server, website size, control-panel access and service plan. Confirm the scope before ordering.

Backups are an additional recovery measure, not a substitute for customer-controlled backups. Customers should maintain independent copies of important files, databases and email.

Yes. Update its nameservers or DNS records to connect it to the purchased service.

Domain registrations, renewals and transfers are normally final once submitted to the registrar or registry because the registration cost is immediately committed.

The customer is responsible for providing and maintaining correct registrant and administrative contact information.

Many changes appear quickly, but resolver caching and registry updates can cause propagation to take longer.

Compatible applications can connect using the IMAP and SMTP details supplied after activation.

Eligible JKReseller business-email packages include browser-based webmail access.

Email delivery normally requires MX records and benefits from correctly configured SPF, DKIM and DMARC records.

Yes. Upgrade to a larger plan or contact support for a custom requirement.

Depending on the invoice currency and enabled gateway, checkout may offer UPI, credit or debit cards, net banking, wallets, PayPal or bank transfer.

No. Card entry and processing are handled by the selected payment provider. JKReseller receives transaction references and payment status needed for billing and reconciliation.

A payment can remain pending while the gateway confirms it, during bank processing or when manual reconciliation is required.

Prices, taxes, exchange rates, gateway charges and promotional terms may change. The checkout and invoice show the amount applicable to the order.

Open a ticket through the JKPanel Pro client area. Include the affected service, domain, approximate time and exact error message.

Do not send full passwords, private keys, payment-card details or licence secrets in ordinary ticket messages. Use secure credential-sharing procedures when specifically requested.

Email support@jkreseller.com with the subject “Abuse Report” and include the hostname, IP address, URLs, timestamps and supporting evidence.

Change passwords immediately, revoke unknown access, preserve logs and open an urgent support ticket.